Security Policy

Last Updated: June 2026

At SurveyFilx, we are committed to protecting the security, confidentiality, and integrity of our users' information. This Security Policy outlines the measures we take to safeguard data and maintain a secure environment for all users of our platform.

1. Our Commitment to Security

Security is a core component of our platform. We continuously monitor, evaluate, and improve our security practices to help protect user information from unauthorized access, misuse, disclosure, alteration, or destruction.

2. Data Protection Measures

We implement industry-standard technical and organizational safeguards, including:

• Secure server infrastructure.
• SSL/TLS encryption for data transmission.
• Password protection and authentication controls.
• Restricted access to sensitive information.
• Regular system monitoring and security reviews.
• Data backup and recovery procedures.

3. Account Security

Users are responsible for maintaining the confidentiality of their account credentials. We recommend:

• Using strong and unique passwords.
• Not sharing login credentials with others.
• Regularly updating passwords.
• Logging out from shared devices.

If you suspect unauthorized access to your account, please contact us immediately.

4. Secure Data Transmission

All sensitive information transmitted between users and SurveyFilx is protected using secure encryption technologies where applicable. This helps prevent unauthorized interception of data during transmission.

5. Access Control

Access to user information is limited to authorized personnel, contractors, or service providers who require such access to perform legitimate business functions and are subject to confidentiality obligations.

6. Monitoring and Fraud Prevention

We actively monitor our platform for suspicious activity, fraudulent behavior, unauthorized access attempts, and potential security threats. Accounts found engaging in fraudulent activities may be restricted, suspended, or permanently terminated.

7. Third-Party Services

SurveyFilx may use trusted third-party providers for hosting, analytics, payment processing, authentication, and survey delivery. These providers maintain their own security controls and policies.

While we carefully select our service providers, we cannot guarantee the security practices of external websites or services beyond our control.

8. Security Incident Response

In the event of a security incident, data breach, or unauthorized access, we will investigate the matter, take appropriate corrective actions, and notify affected users when required by applicable laws and regulations.

9. Vulnerability Reporting

If you discover a potential security vulnerability within SurveyFilx, we encourage responsible disclosure. Please provide detailed information regarding the issue so our team can investigate and resolve it promptly.

10. User Responsibilities

Users play an important role in maintaining platform security. You agree not to:

• Attempt unauthorized access to any account or system.
• Exploit vulnerabilities or security weaknesses.
• Use automated tools, bots, or malicious software.
• Distribute malware, viruses, or harmful code.
• Interfere with platform operations or services.

11. Policy Updates

We may update this Security Policy periodically to reflect changes in technology, legal requirements, or security practices. Updated versions will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Security Policy or wish to report a security concern, please contact us:

SurveyFilx Security Team
Email: security@SurveyFilx.com